FREE SHIPPING within UK for all orders over £60


Ordering Dr Zoo online

We usually post items within a day of receiving the order.

We post orders for £5 anywhere in the UK using Royal Mail. This can take between 3-5 days.

Europe & Ireland: We calculate the shipping cost at checkout for you. Shipments can take up to 14 days to arrive depending on the destination.


Payment can be made via credit card (Mastercard and Visa), Paypal.

Feel free to email us at if you have any questions.



No Tracking is available with Royal Mail.


Return Policy

Dr Zoo has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply email us explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange.

This should be done within 60 days of receipt and the product(s) must be substantially unused. For all orders outside of Australia, the return postage will be at the customers cost. When returning goods, please keep proof of return shipment in the event the parcel goes missing in transit.

If you decide to cancel your order, please just contact us via email at


Privacy Policy

All information provided to Dr Zoo is kept confidential and used simply for the processing of your orders. No emails or personal information is provided to any third party.



For your safety, we never store or even see your credit card details. They are sent directly to our bank and erased at the end of the transaction.

Please check that the 'padlock' icon in your browser is active when you checkout. This indicates an encrypted connection which means that third parties cannot intercept your data in transit.

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